Based in Lyon, Aguettant is a family pharmaceutical laboratory dedicated to the development, manufacture and marketing of injectable pharmaceutical specialties used or initiated in hospitals. A European player with more than 100 years of experience, Aguettant puts its expertise at the service of medical progress and innovation to design innovative therapeutic solutions.

Training assistant in the Human Resources department, Blandine Cotta has been in charge of the administrative management and piloting of training on ExperQuiz for 2 years.

Why did you use ExperQuiz?

Basically, we had a very specific need, which was to meet the regulatory obligations of our bodies. One of the rules, for example, is that all of our hospital representatives validate training modules before they can go to hospitals to promote our products. We therefore needed to be able to create questionnaires that draw questions from different themes. It was at this time that the idea of ​​using ExperQuiz came about because the tool allows you to do random quizzes. Subsequently, it was made available to the entire company with e-learning training content that employees can do independently, no matter where they are: at home, here, or even on their phone. Our goal is to be able to offer them small training actions and to become more efficient on our side, so that our trainers have fewer people to train face-to-face.

How did you adapt the platform to your needs?

For the moment, we mainly offer compulsory training that requires regular retraining. For example, the “Good Manufacturing Practices” training is compulsory for all laboratory employees, even for me who does not work in production. The idea is to be able to do refresher courses every year on these subjects, completely autonomously on ExperQuiz. This is the case for all regulatory training according to frequency, so it allows you to monitor how things are going every year and to save time. There is no specific number of trainings that must be done each year but we try to develop a little more each year on ExperQuiz when possible and relevant. For example, the last training we did in HR was on the subject of discrimination in recruitment, to make all our managers aware of this dimension.

Did the tool allow you to set up new practices?

Thanks to ExperQuiz, we try to inculcate a more digital culture because this is what appeals to young people who are in the job market and that doing all the face-to-face training can be a bit cumbersome. There, this allows us to mix all the modes of training and to address subjects that we would not necessarily address in face-to-face training. This allows us to target more specific topics that take less time. The idea is really to make ExperQuiz a training tool where the employee can find lots of things easily and learn about a wide variety of subjects in a short time.

Have you had any features developed to adapt the platform to your use case?

Yes, because we have specificities in pharmacy which make some of our training courses compulsory and regulatory. This is the case with "Good manufacturing practices" training, which is the subject of an entire upstream validation process. We therefore sent a request to ExperQuiz to help us lock in this principle by establishing rules of vision between the trainers. This means that a trainer cannot have access to a module that is not his own. In general, as soon as we have a question or a need, Support is very responsive. The other example of a request made to ExperQuiz that comes to mind concerns obtaining the results of questionnaires in paper format. We are not yet very focused on the digital side of entering information, so we asked to integrate on the Excel documents that are exported, the name of the person requesting the export of the document with the exact date in a concern of traceability.

What do you think of the development of the tool and customer support offered by ExperQuiz?

The great thing is that every two months I get the ExperQuiz newsletter on the latest news in the tool. As a result, we have set up a system to highlight these changes in our office automation practices. The more time passes, the more things develop on the tool and it is not always easy to relay with the trainers, for example. These are things that I would like to improve.

Regarding the support, we often try to adapt the platform to our needs on our end and if I have specific requests or a question, I just have to phone ExperQuiz and I have the answer within the day. Everything is done to make our life easier. Our opinions are taken into account and we can make comments. The team is very focused on customer satisfaction.

How has the solution made your job easier?

ExperQuiz is the only digital training tool we have. It therefore allows us to cling to the challenges of the digitalization of companies, especially at the level of training. For example, we were able to offer things despite the confinement and do all of our training even though three-quarters of the people were not there last year. This has enabled us to streamline the flow of people to be informed and to gain in efficiency.

We are also in the process of interfacing with our entire ecosystem of IT tools so that everyone knows the tool and that it becomes a reflex when there is a need for training.

Would you recommend ExperQuiz?

You have surely understood it, we would necessarily recommend it! Remember, however, that ExperQuiz is a living tool that takes time and resources. He needs constant nourishment to keep filming.