Christophe Mercière works on the site of the Elengy natural gas LNG terminal in Montoir-de-Bretagne. Created in 2008, this GRTgaz subsidiary owns and operates a total of three LNG terminals in France. These are sites that accommodate ships loaded with liquefied natural gas and on which extremely flammable products are handled on a daily basis.

As Safety-Environment-Quality Manager, Christophe Mercière is therefore responsible for ensuring the safety of the people present on the site, but also that of the entire surrounding perimeter. To do this, he must analyze potentially dangerous situations, deploy intervention safety rules and enforce French regulations, which are quite heavy and complex in this area. In order to ensure that staff and external contractors working on the site are well aware of security measures and maintain the same level of skills over the long term, it is imperative that they pass a skills assessment in the form of an annual assessment, via the ExperQuiz platform.

Why did you use an LMS?

In terms of safety management, there are different ways to go about it. First of all, there is the technical aspect, namely technical prevention, such as wearing personal protective equipment or setting up collective protection. And there is also the human part, that is, supporting the women and men who work on site. One of the important parts in this area is skills management, especially Safety and Environment skills, where very specific knowledge is required. It was in this context that I was looking for a tool capable of helping me both with the assessments and with the development of skills through e-learning modules. ExperQuiz allowed me to meet this need.

Why did the ExperQuiz platform appeal to you more than another?

I appreciate the versatility of the tool as a whole and above all the freedom we have to be able to adapt it on a daily basis to our problems, because historically, we already had tools that allowed us to assess skills or even develop training modules, but these were not satisfactory at all.

To the contrary, ExperQuiz allows a large number of possibilities, both in the design of databases and in the creation of questionnaires. The different types of questions offered allow me to really meet all my needs. It's not just "true / false" and multiple choice questions. It is for example possible to use plans, images, films…

Today, we are in a society where individuals can have access to a multitude of different media , be it photos, videos, texts or even podcasts, and thanks to ExperQuiz, I not only have access to all these media, but I can above all use them as educational tools by making them available to trainers.

Concretely, how do you use the ExperQuiz tool?

Each year, we pass various internal accreditations according to the profiles and activities carried out, which is the equivalent of knowledge tests which help us ensure that the people who work at our site maintain the same level of skills over the long term. So every year at the beginning of the year, site staff and contractors from outside companies take a skills assessment via the ExperQuiz platform.

We have also created e-learning modules with 50% of the questions in open access. This allows newcomers to be able to train or train staff based on their performance in the annual assessment.

What do you think of the customer support offered by the ExperQuiz team?

It's going really well. Project monitoring was very fluid and the implementation of the tool very fast. We didn't want to start from scratch between the old tool and the new tool, so we found a way to be able to reintegrate all our database questions directly into ExperQuiz without us having to intervene.

It's extremely pleasant to see that there is a real adaptation to our constraints. On every matter, we have succeeded in finding solutions adapted to our needs. In addition, if we have a question or a difficulty, we raise it and ExperQuiz reacts very quickly.

What I also found very interesting and enjoyable is that I had only one interlocutor throughout the deployment of the project. It is a real comfort as a customer, because, for example, you don't have to recontextualize the issues at every phone call.

Does the ExperQuiz solution meet your expectations?

The ExperQuiz solution fully meets our expectations and we have had very positive internal feedback. The ergonomics of the questionnaires are really well thought out and the tool is multifunctional.