Élodie Amant works as an HR associate at Gerresheimer Momignies SA Based in Belgium, the company - formerly Nouvelles Verreries de Momignies - specializes in the production of cosmetic glass and supplies many customers with bottles and jars in which are filled perfumes, cosmetics and body care products.

Offering cutting-edge technologies, Gerresheimer Momignies S.A. started using the ExperQuiz platform in 2020, primarily initially to provide training to the 700 or so employees who work on the site. Then gradually, the company extended its use to other areas, such as certain administrative processes, ultimately wishing the tool to have a central place in its IT ecosystem.

Why did you use an LMS platform?

We realized two things: given that our workers mostly work in continuous flow, they had to be replaced during training, which became a little logistically complicated. This point led us to ask ourselves "Could some training be done via a platform when everyone hears it?". The second point is that we realized that training was taking place informally within the workshops. The trainings were very good but there was no certification that the people had completed the training. As the safety aspect was not well understood, this could sometimes lead to accidents even though training had been given. But how to prove behind that it had been done and that the person had understood correctly? Because it is not all to receive training, it is also necessary to make sure that the person has assimilated the information. Our second point was therefore a need to formalize training via the platform and carry out tests behind it to certify training via certification.

As you discovered the platform, did you find new uses for it?

At the moment we mainly use the tool for training, but we are digging the track to assess our staff. We are currently doing this in paper format, which again becomes quite complex, because it is difficult to receive managers' evaluations and to match them with training needs. We are therefore in the process of working with our contact within ExperQuiz to set up the evaluation of our staff via ExperQuiz.

How did you adapt the platform to your issues?

ExperQuiz meets several of our needs in the sense that everything can be done on the platform: invitations to training, follow-up to training, tests leading to certification, etc. It’s a comprehensive tool that has allowed us to centralize all processes and save us from having files on one side and Word invitations on the other. ExperQuiz also allowed us to collaborate all together on themes. From now on, managers are included in the training creation process and can propose themes and questions, which our HR team integrates on the platform. We have also set up a real daily follow-up of our staff, thanks to which we can easily see who has concerns on certain topics and whether it is necessary to offer training or to redo a manager / worker point on specific subjects.

Did the tool allow you to set up new practices?

It sure changed mentalities, because everything was still done in hard copy, such as absence requests that we made on good paper. This change in culture, which essentially took place around ExperQuiz, allowed us to initiate the digital and digital transition of other subjects. This is gradually becoming commonplace and many of our workers are starting to see the positive points, that is to say no longer being forced to arrive earlier before taking up their position, in order to be able to take training. Now, they are more independent while being supported if they need it.

What do you think of the development of the tool and customer support offered by ExperQuiz?

The team is very responsive, especially for small daily requests. The support responds very quickly to our needs. And then, when we get out of the nails of what ExperQuiz offers, there is always a reflection that is made in the background to know if other companies might need it and what it could bring to the platform. The team is still wondering how they could help us.

Have you had any features developed to adapt the platform to your use case?

Indeed, what we asked for and which has been done for us - but which apparently would also be useful for other companies - is to develop a provisional timetable for the trainings. There was already a calendar on ongoing training but we also needed for our audits to be able to see what training was planned for the whole of 2021 and for which employees. This is really a point that has been established for us.