Jean-Pierre Irumberry is a training consultant specializing in notarial office automation. He uses the ExperQuiz platform as part of his work at Inafon (Institut Notarial de Formation).

Created in 1972, Inafon is a provider of continuing professional training for members of the French notarial profession.

The institute offers notaries and notary office staff opportunities for training and updating practical and theoretical knowledge in order to improve their professional environment and develop their skills.

With content developed by recognized academics and legal professionals, Inafon also relies on the quality of its trainers: lecturers are selected for their expertise in notarial practice, qualified and trained in both face-to-face and digital professional education.

Inafon's aim is to meet the expectations of its trainers with an offer that meets their professional needs. Inafon attaches a satisfaction survey to each training program using the ExperQuiz tool.

Why did you use an LMS platform?

Inafon has been using LMS platforms for more than 10 years now, as digital engagement is really ingrained in our customs.

We use various digital platforms, video training, video conferencing, audio library, keep-learning, and among them we use ExperQuiz. For example, Inafon was no longer able to provide face-to-face training due to the health crisis, so we continued to conduct video training using the cameras installed in our classrooms.

Concretely, how do you use the ExperQuiz tool on a daily basis?

Today, with the reform of professional training on one side and Inafon's commitment to quality satisfaction on the other, it was decided that our training actions would be preceded or followed by evaluations. All the tools we use have evaluation tools or questionnaires. We have been doing this for 5 or 6 years now, and it has been considerably accelerated with the reforms and quality certification.

Therefore, we regularly associate to all our training actions a training evaluation action via the ExperQuiz tool. This means that a training action, whether it is face-to-face or distance learning, is systematically associated with an evaluation questionnaire. It has become a part of our way of life.

Thanks to the platform, we can also carry out more punctual actions. Within the framework of Covid-19, we have, for example, carried out an SMS operation in order to send random evaluations to our users according to their position, status and specialty. We were able to personalize the messages in a very short time and also to manage the principle of "stops", i.e. to deal with the fact that people may no longer wish to receive communications by SMS. We contacted between 20 and 30 thousand people per week, a first for Inafon!

What do you think of the customer support offered by the ExperQuiz team?

In fact, ExperQuiz is constantly and positively evolving, i.e. today's tool is better than yesterday - and it already was! - and will probably be even better tomorrow. One of the things that really appealed to us was the feeling that we were being listened to, or even that we were doing some kind of "co-construction".

When we call ExperQuiz, we exchange in a very fluid and natural way. The term "colleagues" may be excessive, but it is more than just a "client-supplier" relationship. None of our requests - whether it is a desired development or a problem we have encountered - remain unanswered, knowing that developments are always implemented quickly. We are not far away from tailor-made service!

It's really very comfortable not to "undergo" a tool as is sometimes the case. We use a lot of them and we sometimes find ourselves without contacts or having to undergo updates that are actually regressions. This is honestly not the case at all. It's fun and effective.

Does the ExperQuiz tool meet your expectations?

The tool is easy to use while still having all the power associated with a real database. An essential point! This is indeed very important for us since the quality of the information provided is our business.

Have you had user feedback on the platform?

Not a lot, which is good news because if something was wrong, we would have known about it. It means that things are going well and that there are no particular malfunctions to report.

Would you recommend ExperQuiz?

Oh yes, without hesitation! ExperQuiz is a great discovery, and today it gives us a very nice satisfaction in practice.

Another very valuable point: the availability and the attention of the staff. It's important to point it out, because this is not always the case, far from it... We are always heard, we have explanations, we see concrete things... It's really simple.