In charge of the Customer Offer Management Pole at the National Institute of Industrial Property (INPI), Lyazid Afir manages the institution's training activities, namely the organization of face-to-face and distance learning, the definition of their content and their promotion to different audiences.

Founded in 1951, the institute's main missions are to deliver industrial property titles, to participate in the development of legislation in the field and to raise awareness of economic actors on the subject.

For this purpose, the INPI - which trains about 30% of internal employees and 70% of external clients - has been using the ExperQuiz solution for almost a year now.

Why did you use an LMS platform?

The INPI's Training Department was created in 2003 and we very quickly embarked on the creation of a catalog and certified courses. So we needed a tool to manage all this, i.e. a learning management system also capable of handling the logistical and administrative part of the training.

In addition, since we are PQF certified, any training actions must be subject to satisfaction surveys, hence the need to use an LMS platform.

Why did you choose to work with ExperQuiz?

We have very specific needs, and the tool we had been using for several years did not meet them. For example, we could not modify the satisfaction surveys by ourselves, nor even have control over all the system parameters.

Now, thanks to ExperQuiz, we have total control of the platform which allows us to meet all the requirements of our specifications, such as being able to customize the content of the satisfaction surveys with colors and backgrounds to the INPI charters.

"This possibility to have the hand on all the parameter settings is certainly one of the great strengths of ExperQuiz."

Another important point is that the platform allows us to create satisfaction surveys but also knowledge evaluations. This is a feature that we didn't have with the previous tool and which was also a determining factor behind our choice.

Concretely, how do you use ExperQuiz on a daily basis?

We use ExperQuiz every time we receive a client: in order to be able to analyze his balance sheet internally, we use all the history available in the tool.

As far as satisfaction surveys are concerned, we use most of the platform's possibilities. For example, we use multiple-choice questions - "not satisfied", "rather satisfied", "satisfied", etc. - always with an additional comment field. We also use "yes/no" questions with "consequences", i.e. if the user answers no, he has the possibility to add a comment, or notes from 1 to 10 accompanied by a free field to add remarks.

With the Covid-19, we also started to exploit the questionnaires to ensure a pedagogical continuity for our certifications. That means that we have created knowledge forms to help our participants remotely. In the space of a month and a half, we elaborated 4 questionnaires that we made available on the tool. We plan to continue to take advantage of this module by extending its use and making it a regular feature, even if we return to face-to-face sessions later on.

What are the users' feedback?

We have conducted several series of internal tests and everyone has greatly appreciated the simplicity of the tool. It's a very intuitive and easy to use platform. As proof, ExperQuiz trained a group from INPI on the tool and we were then able to train ourselves very quickly a few absent people.

Why would you recommend ExperQuiz?

I was very pleasantly surprised by the follow-up of the project. It's very rare to find a service provider who is so attentive to our requests and who does everything possible to ensure that the project runs smoothly, especially with regard to the development of the tool.

When we started using the ExperQuiz platform, we discovered possibilities that we had not anticipated when we drew up our specifications. As a result, we made a few requests that were not initially planned and ExperQuiz was nevertheless able to quickly find solutions to them. For example, the technical team managed to change the way the parameters worked when the ExperQuiz tool was combined with our pedagogical platform, which we had not been able to do before.

We are also very happy with the reactivity ExperQuiz shows on a daily basis. When we have a question about something, we get an answer quickly. Congratulations to the team following us!