Valérie Endimioni has worked for ION BEAM Services for 23 years. Founded in 1987 by French physicists, the company specializes in the design and manufacture of ion implanters for microelectronics and in installation and maintenance services for this equipment.

As QSE (Quality Safety Environment) director, Valérie Endimioni was initially looking for a tool that would allow her to assess the skills of employees on the various safety topics. Then, as it was used, ExperQuiz enabled the company to go beyond the validation of acquired knowledge.

Why did you choose to work with ExperQuiz?

During the confinement, we had more time to deal with substantive subjects. We took the opportunity to look for a solution that would help us confirm that our employees had properly integrated the knowledge transmitted in terms of safety.

Initially, we liked ExperQuiz for its quiz part and the fact that it is very visual. Then, quickly, we noticed that we had found a tool with many features, which allowed us to go even further than what we were looking for. We took the opportunity to extend it to all areas of training.

What do you think of the evolution of the tool and the customer support offered by ExperQuiz?

We are satisfied because there is a reactivity in the consideration of our requests. Behind the tool, there are people we know who are heavily involved in our projects. We use the tool in quite a variety of ways, on the one hand in a serious way on substantive subjects and next to that, we use it in a more playful way to facilitate teamwork.

For example, during the health crisis during which we could no longer regroup, we decided to create an Advent quiz with one question per day and gifts to be won. ExperQuiz has gone a long way in supporting this operation, even if it required pushing the tool to its limits by optimizing its features.

We felt that they were really involved. They followed us regularly to ensure that the question looked good every day for all employees in an automated way, without having to do any manual action. It worked really well and I think that without this support, we might have had fears about getting started.

How did the solution make your job easier?

Working in the field of high technologies, in a context of constant evolution, the transmission of knowledge is done a lot by practice, orally and gestures.

We were having difficulty formalizing complex and evolving knowledge with paper forms. There, the tool makes things easier and more fun because the employee will connect, answer a question, etc. There is a lot of preparation work upstream to configure the software and enter our data, but behind it, we know that we will no longer need to edit Word documents artificially.

Once you've done the right thing, the system can live on its own. Employees receive a quiz, validate knowledge and everything is traceable, which allows us to more easily exploit information at different levels. Employees, managers, quality department, administrators… All have their own dashboard. And even when we sometimes have less time to devote to ExperQuiz, we know that we have ready-to-use quizzes that can be put into regular recycling.

The knowledge transmission process is more formal, traceable and certified. We capitalize on our work, which is very powerful. Afterwards, we just have to improve the content based on the feedback.

Did the tool allow you to implement new practices?

It allowed us to overhaul our processes because to ask questions, we had to question ourselves. The work of reflection induced by the creation of quizzes and user feedback pushes us to something that is very present in companies: continuous improvement. If a business doesn't improve, it dies.

Management also pointed out to me that ExperQuiz was particularly in line with our CSR initiatives. These themes are important to us, but as an SME, it is not always easy to promote them, due to a lack of time or resources, unlike larger companies which, for example, devote major press campaigns to them. Thanks to ExperQuiz, you can create awareness questionnaires on safety or environmental topics. Quizzes on substantive subjects, such as waste treatment, and other lighter ones, with questions focusing on our behavior in daily life. At the social level, the platform encourages the professionalization and development of staff.

In fact, ExperQuiz allowed us to go further in an approach that we have naturally in us but which was not visible.

Would you recommend the ExperQuiz solution? If yes, why ?

I would recommend it and have already done so. There is a certain user-friendliness in its use. We feel that the team understands the issues of sharing and validating knowledge within a company. It's not just a platform that will meet needs, it's a solution that will push us to develop new things. There is really an interaction that is created and which has also pushed us to develop actions and operations that we would not have carried out without the tool. And that is strong. The more you use ExperQuiz, the more ideas you have to go further.