As a resource and expertise center for the Graphic Communication sector, the Institute for the Development and Expertise of Plurimedia (LaLigneContinue) has been developing multidisciplinary expertise since 2012 (economy, technology, environment, HR, etc.) to respond to needs of companies in the sector and to promote their development. LaLigneContinue accompanies and supports them while enabling them to build joint projects.

In this context, Sylvie Soriano, Digital Transformation & Innovation Manager, is driving a business project which aims, through the creation of a digital training portal, to bring digital transformation to all training organizations in the branch. A transition that LaLigneContinue has chosen to carry out with the help of ExperQuiz.

Why did the ExperQuiz platform appeal to you more than any other?

What made the difference was first of all the ease of use of the tool, its collaborative aspect and the features offered. The digital transition of all these training organizations meant redoing a product but also undertaking the transformation of their organizational systems. We had to rethink their activity, their organization, the roles and missions of employees... A major transformation made possible by ExperQuiz!

This project also involved training organizations in real collaborative work. It was therefore important that the platform allow collective intelligence in a smooth and concrete way. With ExperQuiz, everyone can add their questions, react to each other's questions, etc.

Specifically, how do you use ExperQuiz on a daily basis?

We started with something quite ambitious, because we wanted to overhaul the assessment tool we used before. We therefore took advantage of the digital transformation to redo it from A to Z, by transposing it into ExperQuiz.

We reworked the existing questions, we created new ones and we reorganized 7 of our professional qualification certificates (CQP) into blocks of skills, which correspond perfectly to the philosophy of the bases proposed by ExperQuiz. This is also one of the reasons why we chose ExperQuiz. The fact of working on these blocks of skills made it possible to restructure the training of each other.

Have you had features developed to adapt the platform to your use case?

There were many little things. ExperQuiz accompanied us a lot during our reflection. When specific developments were needed, we wondered if they could be used by other ExperQuiz customers. Developments were thus carried out in a generic way, and others were made only for certain actors of the project. For example, we asked to be able to lock a questionnaire, that is to say prohibit any modification, until a new version is prepared. Indeed, when a questionnaire has been built, tested, validated by all the experts and when it is ready for certification, for example, it must remain frozen until the next update.

What do you think of the customer support offered by ExperQuiz?

Very good ! We really work hand in hand. The support is very attentive, always looking for a solution. We sometimes had trouble taking a step back from our project, unlike the ExperQuiz team who, thanks to their experience, have a more macro vision. In addition, the developments were done almost overnight, in the flow, so it was really very comfortable.

How did the solution make your job easier?

What's great is that all this work has made it possible to standardize the assessments. We all agreed on the level and type of skills that should be tested. Some do it with 30 questions, others 40, but that doesn't matter, since we now know that the base is qualitative. What is interesting is that we can improve the questionnaires as we create them. It's easy with the statistics on the quality of a questionnaire, we see which questions are easy or difficult according to the results obtained. This gets everyone thinking about the quality of the questions. The other advantage is that I was able to ensure the relevance of the questions from the different training organizations. They also discovered that it is not so easy to question the skill, notion or ability that one wishes and that one could do it in a playful way. The flexibility of the tool makes it possible to show more creativity.

Finally, the mechanism induced by the consequences — if a learner achieves his objectives, then I can take him to a higher level, conversely, if the result is not good, I can bring him to redo a course - the helped to further structure their way of supporting users. This has also changed their posture in face-to-face. From now on, they are more in the position of facilitator.

What are the user feedbacks?

Trainers find it a very powerful tool. Some are frustrated because they don't have enough time to devote to it, but those who can take the platform a little further by creating modules, consequences, paths or cycles, find it great. It is really an awesome tool for a trainer.

Would you recommend the ExperQuiz solution? If yes, why ?

I don't know because I would like to keep it for myself… (laughs). Yes, I recommend it, already for the relationship with the team. They really listen.

I also appreciate the fact that we are informed of the evolutions of the platform, in particular thanks to the newsletters which remind us or make us discover functionalities with the instructions to use them. This allows me to organize review workshops and support training organizations in a more individual way. I am very happy with ExperQuiz.