Hervé Tracol works in the expertise division of the technical department of Natran (ex GRTGaz) which builds, maintains and develops 85% of the high-pressure natural gas transmission network in France. Founded in 2005, this public service company employs just over 3,000 people and has 32,500 kilometers of gas pipelines throughout the country.

Hervé Tracol is in charge of professionalism and gas safety and is responsible for various issues, including training, which consists in particular of ensuring that the offer is properly matched with the needs in terms of business skills.

To do this, he uses the ExperQuiz tool which enables him to assess employees' knowledge of risk issues and to validate the knowledge of external employees on GRTGaz's intervention procedures.

Why did you use an LMS platform?

Our business training courses take place mainly at Energy Formation, a training center for the energy industry partner of the company GRDF, knowing that historically we were part of the same company: Gaz de France. We usually carry out our training courses at their premises because they have all the necessary infrastructure to carry out small-scale gas exercises on real transport structures.

At the time, we already had MCQs hosted on Energy Formation but we didn't have a handle on them. We therefore wanted to have a little more freedom to be able to make updates quickly.

The second thing is that we initially had another platform but it was integrated into our HR information system. So, I had to quickly find an independent platform to carry out skills assessments for our employees.

Why did you like the ExperQuiz platform more than any other?

We chose ExperQuiz because the tool seemed relatively easy to set up and it was easy to create questionnaires. The ergonomics of the "Ratings" feature also corresponded very well to what we wanted.

It is also easy to import and export files, which means that we can work without having to connect to the tool and then integrate the elements into the platform at the appropriate time.

Concretely, how do you use it on a daily basis?

In the context of professionalism, we have "authorizations" that revolve around two main themes: gas risk and third-party work. Both activities are considered to be high-risk, which requires us to assess our employees on the subject. In order to obtain accreditation, employees must pass a certain number of tests to validate their level of knowledge and skills.

We therefore mainly use questionnaires for evaluation purposes, but we also provide our employees with a number of learning questionnaires. These are open-access training modules that they can consult out of curiosity, or to prepare for an assessment at the request of their manager.

We have also started to use e-learning modules in specific cases, especially when working with outside companies. In these cases, the questionnaires have a pedagogical vocation with the aim of validating their knowledge of gas risk and our intervention procedures.

How does the tool meet your expectations?

The technical team is very attentive and very proactive in the solutions that can be proposed. I'm very happy because every time I have ideas, I submit them to the ExperQuiz team and I get an answer: "Ah, we've thought about that, we're going to develop that part".

Sometimes we have some special needs, but these are often part of ExperQuiz's roadmap. As a result, I am very satisfied because it only accelerates their implementation, and each time there is an evolution, it really meets the needs that we may have.

For example, this was recently the case for a managerial issue. We have an organization that is very hierarchical, where only managers are authorized to send assessments to our employees. We therefore had to adapt the ExperQuiz platform to our internal organization.

Would you recommend the ExperQuiz solution?

I recommend ExperQuiz - and I've already recommended it! - because it is a simple to use and very intuitive tool. Roughly speaking, you don't build a gas plant. Moreover, the users are very happy.

In fact, I even recently used the ExperQuiz tool outside the company during the containment period. Indeed, I'm working at the University of Paris 13 as part of a professional degree in Energy. I had to give the students a quiz, so I made them do one part in continuous control, thanks to homework assignments, and the other in multiple-choice questions on the ExperQuiz platform which also allowed me to save time for corrections.