Charlotte Lefebvre is the General Secretary of the Cleaning Certification Organization. It is an association created by the Cleaning and Associated Services professional branch to develop certifications. OCP is responsible for creating certifications, registering them with France Compétences, and deploying them through a network of accredited Training Organizations.

ExperQuiz, in partnership with Certikeo, developed a specific offer to meet the needs of professional certification.

Why did you choose an evaluation and e-learning platform?

We currently have a number of certifications, including Professional Qualification Certificates (CQP) and the "Turnkey" certification system, which allows for training and providing a basic level of qualification to cleaning agents. This certification requires assessments based on scenarios. So we needed a platform to conduct these evaluations, knowing that about fifty training organizations offer it.

Why did you choose to work with ExperQuiz?

It was recommended to us! It was supposedly an easy-to-use platform suitable for collaborative work, which we needed to work with our organizations. We also required many specific developments. When conducting certification as a professional sector, there are mandatory steps. The tool really needs to comply with these requirements, and ExperQuiz managed to do so. OCP also had billing needs, so ExperQuiz developed a dedicated module for us.

What do you think of the collaboration with the ExperQuiz teams?

The specification phase was conducted through regular working groups. The process was very efficient, our feedback was taken into account... In fact, what I immediately appreciated about ExperQuiz was their listening skills. It really stood out to me. Their ability to understand our needs, translate them into technical specifications, their quick and structured responses with meeting reports... All of this quickly gave me confidence. They understand what we're saying without pretending.

What do you think of the tool's development?

What was impressive was that we had very little time to develop and implement the platform... And ExperQuiz managed to develop it on time. Everything was done in less than 6 months. It's very satisfying. So much so that we're considering entrusting another certification platform to ExperQuiz.

Has the tool allowed you to implement new practices within your organization?

What's interesting is receiving feedback and observations from the ExperQuiz teams. Thanks to their experience, they helped us simplify our processes and become more efficient. Some validation steps were removed because we realized they were unnecessary... Things have been done to further digitize exchanges between organizations. We benefit from significant consulting support.

What has changed for the organizations is mainly the format. The platform now follows a logical organizational path. Our old platform didn't really allow role-sharing as it offered almost universal access to the entire authorized organization. Thanks to ExperQuiz, we now have distinct roles within the organization, clarifying each person's responsibilities: who should set up what, etc.

What feedback have you received from users?

In January, we surveyed all our users about the new platform. They all highlighted ease of use and increased responsiveness of the tool. I think there's a clear improvement in terms of ergonomics. And if they notice a malfunction, users are very understanding, as the ExperQuiz team quickly provides a solution.

Would you recommend ExperQuiz?

After 9 months of use and 1 year of project management with them, I emphasize the effectiveness of customer service. I'm on my second platform with them, and indeed, I have a very positive view of their ability to understand customer issues and find suitable technical solutions. It's really nice to have a solid and serious partner in project implementation.