How to ensure total mastery of knowledge?
Ensuring total mastery of knowledge is no longer a luxury but a strategic necessity. Only regular evaluation, combined with adaptive learning, makes it possible to secure critical knowledge, reduce risks and unleash the performance of employees.
Full mastery of knowledge is strategic
We increasingly see, among our key account customers, a strategic desire to promote and verify the mastery of the knowledge of employees. The logic is obvious: whatever the job, mastering the required knowledge is the first factor of quality, productivity, but also of reducing stress and risks.
The training does not cover the usual knowledge
Whether they are e-learning modules or animated sessions, traditional training systems are well suited to the acquisition of new skills, but less well suited to the need to maintain and consolidate the knowledge that is supposed to have been acquired. It is a particular category of knowledge, which is not covered satisfactorily by training actions: usual knowledge, knowledge that occurs on a daily basis in the exercise of one's profession. Those that we take for granted, that everyone undoubtedly believes that they have mastered. They are banal, and yet critical. They are precise, numerous, essential.
In each profession, one could easily list hundreds of basic knowledge points that must be perfectly known. Out of these hundreds of points, many are rarely solicited, and it is almost certain that each employee will forget a small number. It will be almost insensitive, almost invisible, but these few imperfect or erroneous knowledge will be risk factors for the company. A poorly applied security measure, an erroneous response made to a customer, an incorrect dosage, a forgotten legal notice... At the very least, productivity or quality will be continuously impacted. At worst, the lack of knowledge will only be identified too late, on the occasion of a serious problem. The traditional training system does not adequately address this need. Systematic training, in the form of reminders, aimed at all employees in a profession, will struggle to cover this knowledge comprehensively. Poorly targeted, they will be expensive and painful, repeating dozens of already known points over and over again, until the audience falls asleep.
The answer: generalized and adaptive evaluation
There is only one possible strategy in this area: to carry out accurate and comprehensive evaluations, regularly, systematically. And, from our position as a solution provider, we see that this approach is increasingly being adopted, especially by large companies.
Assessments makes it possible to validate a hundred knowledge items in half an hour, with an extremely low operational cost and reduced difficulty. Businesses that adopt systematic evaluation note one key thing: the more evaluations there are, the more the evaluation is well experienced by employees. Everyone quickly understands that the approach is well-intentioned, that the aim is to allow everyone to do their job safely, effectively, peacefully, without stress and even with pride. And if it appears that one is not 100% of the required knowledge, no penalty is feared, all you have to do is remember the point and validate it again.
Diagnostic Assessment and Adaptive Formative Assessment
This systematic evaluation can be integrated as a diagnosis prior to targeted training actions. But for the basic knowledge we're talking about, that's not always the right approach. Unless the evaluation highlights profound shortcomings. More often than not, it appears that a small number of knowledge points are not sufficiently known. It is difficult to build a tailor-made training course that targets exactly these points, without wasting time on everything that is already mastered.
The best practice is to offer collaborators formative evaluations, with free access, which will automatically target poorly known points, and which will include detailed explanations on each point of knowledge. Everyone will then be able to strengthen their knowledge effectively, by precisely targeting their weak points. It is adaptive learning applied to ordinary and numerous business knowledge. This requires a tool that can select the questions that each learner needs, identify gaps in order to target them iteratively. That's not all, it will also be possible to set up real workflows, which include automatic enrollment in a targeted revision module, and once the level is reached, the invitation to pass the certification again.
Implementation and integration
The generalized assessment strategy, in the service of total mastery of knowledge, is based on broad question bases, which are knowledge bases. For a long time, the creation of such bases was a major investment, and therefore a hindrance. Today, artificial intelligence integrated into an assessment platform makes it possible to generate hundreds of relevant and qualitative questions, based on a corpus of documents of your choice. It is on this type of possibility that Experquiz is attracting the attention of big companies. In general, they have already deployed an e-learning platform.
However, this type of problem is poorly addressed by traditional LMSs, which focus on the deployment of elearning modules rather than on assessment. It is then necessary to combine this existing LMS with a platform dedicated to evaluation, which is quite simple in practice.
Today, all serious platforms offer a wide range of APIs, which allow efficient and secure exchanges with other tools. In addition, large companies almost always have a solution for SSO, so that learners can move from one platform to another in a smooth way.
The sure way to ensure total knowledge control in the company is to generalize evaluation, combining it with adaptive learning. The benefits are immense, both for the smooth running of the company and for the satisfaction of employees.
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