L&D at the service of customer retention

Satisfaction surveys are a valuable tool for measuring the effectiveness of training, to get feedback from learners but also from trainers and to identify areas for improvement. Well designed, they are a valuable source of information on training courses and help strengthen the learner experience.

We juggle a multitude of applications and online services: remembering and entering several identifiers and passwords can be a real barrier to productivity. Single Sign-On (SSO) provides a simple answer: a single connection is enough to access all its tools. But how does that work, what are the benefits, and why is it particularly useful in an online training system (LMS)?

The integration of new employees and service providers, certifications, skills management and training programs are now major challenges for most organizations. Offering training systems is no longer enough: training must be really effective, and this effectiveness must be measurable.

It is therefore essential to objectively assess the quality of each course in order to know if it has achieved its educational objectives and whether it has truly brought value to the learners and to the organization.

Multilingualism is now an essential requirement in many training and assessment contexts.

Often used as a tool to check knowledge and to deliver certification, assessment is perceived as a test by learners. However, it is a rich and effective learning tool that helps support the skills development of employees.

Adaptive learning is a powerful tool to enhance both teaching and learning, but depends on strong digital learning solutions.

Training assessment is key and essential for training organizations and for companies. It is an opportunity to improve and increase the quality and the effectiveness of the training they provide.

A Learning Assessment Solution enables you to benefit from strong and reliable assessments to enrich and drive skills management in any type of organization.

Experquiz offers a type of question that is corrected by a trainer asynchronously: it's the open-ended question. The reviewer can write an appreciation and assign a grade which is then integrated into the overall evaluation score.

Experquiz is a complete Learning and Assessment Solution. Meaning it is a full featured LMS platform, which is characterized by particularly rich and advanced functionalities in terms of assessment.

Learning Experience Platforms (LXP) are increasingly popular in the universe of training professionals. They offer a learner-centric approach with innovative features that dramatically improve the learning experience for employees and organizations.

In an increasingly competitive market, businesses are constantly looking for innovative solutions to improve customer satisfaction and retain them.

Learning & Development (L&D), traditionally reserved for internal training, is proving to be a strategic lever for achieving this objective. By combining digital platforms like Experquiz with the activities of sales and marketing teams, businesses can transform their approach to customer relationships.

Online quizzes are particularly effective for testing knowledge, engaging learners, collecting data to improve training or even simply creating fun activities.

It is still necessary to rely on a digital tool that makes it possible to respond precisely to the goals of the questionnaires.

Different types of quiz maker exist, more or less complete and more or less specialized: for example, some only do fun quizzes, others integrate assessment functionalities into a more global online training solution.

Generative Artificial Intelligence has been integrated to almost all digital learning platforms to provide new services, such as the creation of eLearning courses, videos, text-to-speech etc. But what about assessment?

To help trainers use assessments to drive learning, ExperQuiz has developed a question generator that uses artificial intelligence to create relevant questions and answers that can easily be used.

Assessment and, more broadly, training can be used to effectively enrich a company's sales and marketing strategy. The goal is to engage prospects and customers by creating high value content, promoting expertise and brand image. Training becomes a strategic lever for business growth!

Create unique webinar experiences and distance yourself from the competition by using all the power of assessment.

In the world of professional training, assessment is a powerful tool to help with the acquisition of knowledge and skills.

Unfortunately, this tool is often used too little or even poorly exploited and is only limited to end-of-course evaluations to confirm or not the acquisition of the concepts seen during the training.

But assessment, particularly in the fields of education, human resources, and management, can take several forms depending on the objectives, contexts, and methods used.

In a constantly evolving professional context, mastering skills is a major challenge for companies seeking to strengthen their competitiveness and secure their future. Let's explore skills management from different angles: from the need to define a common framework, through the challenges linked to skills assessment, to the crucial contribution of technologies in the implementation of effective assessment strategies.

The term generative AI is everywhere, especially since the arrival of ChatGPT from OpenAI. But what is it in concrete terms and what impacts does this new technology have on the world of professional training?

Relying on the expertise of a solution editor while offering a course that reflects its visual identity is possible thanks to white label digital learning platforms!

In an ever-changing professional landscape, businesses are constantly looking for ways to remain competitive and adapted to change. A resource that is often underestimated but crucial in this quest is that of transferable skills. Let's explore in depth the importance of transferable skills for businesses and why it's essential not to overlook them.

ExperQuiz offers the possibility to test all the functionalities of the platform free of charge for 1 month!

The growing importance of adaptive learning in the world of training and education is undeniable. This approach, which is based on learner data, makes it possible to personalize learning to the needs of each individual.

The attendance sheet makes it possible to meet legal obligations and digitalization offers an enriched and fluid experience to learners, trainees and trainers.

With the arrival of OpenAI innovation, ChatGPT, artificial intelligence is at the forefront and we now know that all sectors will be impacted fairly quickly. The world of training is obviously not spared.

Discover all the features offered by an LMS platform: content management, pedagogy, assessments and more!

E-learning modules are a great way to deliver training on almost any topic at scale.

Companies, training organizations and trainers are therefore increasingly relying on this efficient, economical and accessible digital format to train employees, customers and partners.

But what are the best practices for designing and deploying effective elearning modules?

Evaluating a training means determining its value, but what defines the value of a training? It seems to us that the clearest definition would be: to what extent did the training achieve the stated objectives? Which, of course, presupposes having defined them in a precise and systematic manner.

To assess soft skills, tools like the PAPI (Personality and Preference Inventory) are essential.

In a constantly evolving professional world, technical skills (hard skills) are no longer enough to guarantee the success of an individual or an organization.

Behavioral skills, often called “soft skills”, are becoming more and more important!

Nudge is a word that we hear more and more and in different contexts, but it can be complicated, at first sight, to grasp all the meaning as well as the concrete applications of this concept of behavioral psychology.

The assessment of knowledge is a quite different issue from that of training evaluation based on surveys. Knowledge assessment is the objective measurement of the outcomes that were the subject of the training, while satisfaction evaluation is, by nature, a subjective measurement.

As part of a genuine approach totraining assessment, which will make it possible to measure both the acquisition of knowledge but also the satisfaction of learners, managers and even trainers, it is essential to define key indicators that can be measured and monitored. The NPS makes it possible to calculate and note satisfaction but also to monitor its evolution (from one period to another, from one training session to another, etc.).

It's difficult to talk about training evaluation without talking about the Kirkpatrick model, named after Donald Kirkpatrick, who set out his vision in particular in a 1994 work entitled “Evaluating Training Programs”.

The world of education and training is in constant evolution, with ever more innovative learning methods that are changing the way everyone learns and assimilates knowledge.

One of these new methods is m-learning, or mobile learning, which has transformed access to training. But what exactly is m-learning?

It has become essential for all companies to rely on the knowledge and skills necessary to remain competitive, either by recruiting new talents or by training employees internally.

Different tools are used to completely digitize a training process: from the administrative part, to the distribution of training, through the design of e-learning modules. It is in this last phase that the authoring tool plays its role.

Whether in the professional or personal world, anyone who wants to develop their skills and knowledge can use e-learning for training.

The flipped classroom is a pedagogical approach that is developing more and more thanks to digital technology and which makes it possible to focus learning on the student.

Memory is obviously indispensable for any form of learning. It has always been a subject of research, particularly because it was even more crucial before the invention of writing and printing.

We regularly hear about synchronous and asynchronous learning. These two notions refer to two teaching methods : both have advantages and these 2 approaches can be combined depending on the educational objectives.

In recent years, soft skills have become increasingly important within companies. Both in the recruitment phase to get to know the candidates better, but also during the career of employees in the company, to determine areas for improvement, the assessment of soft skills has become an issue that is just as important as the hard skills assessment.

Digital training do not replace human interactions but offer the opportunity to create personalized training experiences with more precise support.

Assessment is simply quantifying something and giving it a value. The action of measuring is normally and generally something objective and precise. However, assessment is something less cartesian, often influenced by subjectivity.

It is obvious that all jobs rely on knowledge, and increasingly so. The more knowledge is disseminated and mastered, the better everyone will succeed in their missions. And yet, many companies are not entirely aware of this, and do not make knowledge control a strategic axis of progress.

Many studies have analyzed successful pedagogical models. Their knowledge and the analysis of their lessons make it possible to enrich learning, in particular by addressing the problem of objective assessment in business.

ExperQuiz is one of France's leading specialists in the key concepts of assessment, adaptive learning and microlearning. Its many customers will agree: "When it comes to learning, it's essential to be able to vary approaches, to approach the same learning from different angles and with different tools, different rhythms"... and to have the essential tools at your disposal.

Easily create your online quizzes with the ExperQuiz LMS and quickly distribute them to the people you need to evaluate! Create a free, no-commitment admin account and start building quizzes in no time!

Training and learning have adapted to changes in working methods, organizational shifts and new technologies. E-learning makes it possible to effectively train a large number of learners, on a vast choice of themes, with more flexible time management, while limiting costs compared to face-to-face training, which requires a trainer and resources.

Discover all our best practices for creating a questionnaire that is both effective and relevant to address your assessment challenges.

Like the LMS, a LAS is a SaaS, digital learning solution that allows companies, training centers and educational institutions to provide complete training courses including training assessment.